If showing information is not populating under your notes/activity tab, please check that you have your Lockbox ID number entered & correct. This is vital to make the connection in the integration. The Supra emails will be received into AFrame but if there is no matching Lockbox ID number, then the emails will remain on our servers until the Lockbox ID number is entered/correct.
Upon the Lockbox ID number being entered, if any emails were received from Supra during the broken connection period, then our system will run a script twice a day to push the Supra emails to their correct transactions.
Input Supra Lockbox IDs for all Transactions
Make sure all of your AFrame Transactions have the Supra Lockbox ID correctly entered under the Information Sidebar > Transaction Info Collection.
Checkout our Supra: Import Showing Data article for more instruction on how to set up your Supra integration.