Email Integration Not Set Up
When an email won’t send or is sent from another team member’s address, it’s usually because the user hasn’t integrated their own email with their account. If a team member has their team access setting turned on, AFrame will automatically use the “next in line” email from the account to send the message.
To fix this, the user should set up their email integration under My Profile > Integrations > Email & Calendar (https://www.aframeonline.com/afs/app/IntegrationEmail.action).
For step-by-step setup instructions, see our Email Integration article.
Email Needs Reauthorization
Sometimes email integrations can become unavailable. This can happen because the connection has been broken (e.g., you changed your email password or revoked AFrame access in some way), or in a rare instance, there was a temporary interruption in the email API.
You can re-authorize your email integration by going to the My Profile > Integrations > Email & Calendar page (https://www.aframeonline.com/afs/app/IntegrationEmail.action), clicking the menu option next to the email, and clicking "Reauthorize Account".
Need more help? Contact our team at support@aframesoftware.com or click the ? icon in the top right corner of AFrame.