Email Integration Not Set Up
When the email will not send or sent via another team member's email, this is due to the user not having an email integrated with their account yet. AFrame will pull an email from the account as the "next in line" email to send it from if the team member has their team access setting turned on.
The user will need to set up their email integration under their login at My Profile > Integrations > Email & Calendar page (https://www.aframeonline.com/afs/app/IntegrationEmail.action).
Read our Email Integration article to see step-by-step instructions on how to set this up.
The user will need to set up their email integration under their login at My Profile > Integrations > Email & Calendar page (https://www.aframeonline.com/afs/app/IntegrationEmail.action).
Read our Email Integration article to see step-by-step instructions on how to set this up.
Email Needs Reauthorization
Sometimes email integrations can become unavailable. This can happen because the connection has been broken (e.g. you changed your email password or revoked AFrame access in some way), or in a rare instance, there was a temporary interruption in the email API.
You can re-authorize your email integration by going to the My Profile > Integrations > Email & Calendar page (https://www.aframeonline.com/afs/app/IntegrationEmail.action) by clicking the menu option next to the email and clicking "Reauthorize Account".